# Did You Know You Can Create AI Agents To Handle All Your Inbound Phone Calls?

## **HighLevel AI Agents can handle all your Inbound Phone Calls**

## **HighLevel Voice AI: Automate Your Phone Support**

Running a business means managing countless customer interactions—and phone calls often lead the list. **HighLevel Voice AI** changes the game by letting you create **AI agents** that **automatically handle all your inbound calls**. Whether you run a local shop or a digital enterprise, Voice AI ensures no opportunity is missed—even when you’re off the clock.

Let’s break down how to get started and what makes this feature so powerful.

## **Creating Your First HighLevel Voice AI Agent**

To get started, navigate to your sub-account in HighLevel and select **AI Agents** from the left-hand menu. Under the **Getting Started** section, click **Create Your First Voice AI Agent**. If you’ve already created one, just click **Voice AI** in the top toolbar.

From there, follow these simple 🧩 steps:

1️⃣ **Create Agent** – Begin building your Voice AI agent

2️⃣ **Customize Settings** – Give it a name, choose your preferred voice and language

3️⃣ **Insert Custom Data** – Use dynamic fields like contact name, appointment time, or email to personalize conversations

## **Customizing Your HighLevel Voice AI Agent**

You can tailor your agent’s behavior and personality to align with your brand:

- Choose from multiple AI-generated voices (and preview them instantly)
- Personalize greetings using contact data like name, email, or phone number
- Connect a **Knowledge Base** so your agent can provide real-time, accurate responses about your business, pricing, services, and more

Don’t have a knowledge base yet? No problem—create one right from the setup screen.

**Setting Goals and Triggering Workflows with Voice AI**

Once your agent is customized, define its **goals** and **automations**:

✅ Choose what actions should happen after a call ends (e.g., trigger a workflow)
✅ Set up **email notifications** for missed calls or completed interactions
✅ Designate which team member(s) should receive post-call insights

These tools make your AI agent a fully integrated part of your HighLevel workflows.

**Configuring HighLevel Voice AI Phone Settings**

Set up your AI agent’s **phone number, availability**, and testing process:

- Choose a dedicated number or number pool the agent will use to make/receive calls
- Define working hours
- Use the **Call Me** feature to test your agent by sending a sample call to your phone
- Enable the agent as a **backup** for the number pool, so it picks up automatically when you’re unavailable

**Voice AI Agents = Never Miss a Lead Again**

Once configured, your AI agent can **take over all inbound phone calls**, capturing leads, answering FAQs, and keeping conversations going while you focus on what matters most—growing your business.

This isn’t just automation—it’s **24/7 smart engagement** powered by HighLevel AI.